Question 1

Where are my order(s) shipped from?

Accepted Answer

We have a partnership in India, so based on the availability of your order, it will be either shipped from India or USA.

Question 2

I dont see item(s) i am looking for

Accepted Answer

Well, we try our best to keep your favorites in stock. If you want to be informed when there will be a restocking of any item(s), please leave us a message (yummyclays@gmail.com)

Question 3

Do I have to air my clays/chalks out?

Accepted Answer

Not necessary. We manage to keep the fresh batch availble. However, the order travels through different temperature and humidity, sometimes for days together. So, if you find any difference in the taste or texture, airing it out is the best option.

Question 4

What to do if I find any unexpected materials in the treats?

Accepted Answer

We offer over 50 varieties of treats sourced from 5 different cookies/treats makers. Rarely, people find thread, plastic, glass, hair, paper in their treats. Unfortunately we dont have much control over this parameter even though we continiously suggest them to follow best practices. 
 
Such mistakes happen dispite the measures taken as they are mass produced. In such cases, please contact us with valid proof, we would either resend your order with a fresh batch or refund your money.

Question 5

What should I do if the order status shows as Delivered but I did not receive my order?

Accepted Answer

Rarely this senario happens. As all parcels are insured, you can file and claim from the respective carrier for your lost package.

Question 6

What should I do if my order status has not moved from Pre-Shipment even after few days from the date of dispatch?

Accepted Answer

There are 3 possibilities: The carrier hasn't started processing your parcel due to high mail volume / The shipping label is damaged to be able to scan / The carrier lost your parcel.
 
In the above cases, please wait for 4-5 business day and if no change, contact us, we will look into it and fix it or resend/refund your order.

Question 7

How do I place an order for custom treats?

Accepted Answer

Send us your custom order requirement via email / instagram / facebook. We will notify you when the order is ready, you can then pay and confirm your order for dispatch.

Question 8

How do I cancel the order placed?

Accepted Answer

If you haven't received the tracking yet and you'd like to cancel your order? contact us and we will do the needful.

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faq

Frequently asked questions